Lockpocket — Support

November 7, 2026

Questions, problems or ideas about Lockpocket: write to contact@smartnesshome.com. We answer in English, usually within two business days.

Frequent questions

What if I forget my backup password?

It cannot be recovered. Keep it in a password manager when you create a backup.

Does Lockpocket upload my files?

No. Everything stays encrypted on your phone unless you export or share it.

What happens if I delete the app?

The vault is removed with it. Make an encrypted backup first if you want to keep your content.

When you write to us

Tell us your phone model, operating-system version, the app version (shown in Vault settings), what you did and what happened. Remove personal information from screenshots, and never send passwords or codes.

Your data

Lockpocket has no account: your content lives on your phone. See data deletion to erase it, and the privacy policy for the details.

SMARTNESS HOME, SAS; 5 rue Agrippa d’Aubigné, 91090 Lisses, France; RCS Evry 829 550 185.

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