Repstride — Support

November 7, 2026

Questions, problems or ideas about Repstride: write to contact@smartnesshome.com. We answer in English, usually within two business days.

Frequent questions

Why are some days missing steps?

If the phone was not carried or the sensor had no reading, Repstride shows a gap instead of inventing a zero.

Do I need a smartwatch?

No. Repstride uses the pedometer built into your phone.

Can I switch between kilograms and pounds?

Yes, at any time in settings. Past logs are converted for display.

When you write to us

Tell us your phone model, operating-system version, the app version (shown in Progress), what you did and what happened. Remove personal information from screenshots, and never send passwords or codes.

Your data

Repstride has no account: your content lives on your phone. See data deletion to erase it, and the privacy policy for the details.

SMARTNESS HOME, SAS; 5 rue Agrippa d’Aubigné, 91090 Lisses, France; RCS Evry 829 550 185.

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